Shipping policy

Thank you for shopping with Hangtime Indy. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping destinations
We ship to addresses in the United States and Canada. All orders ship from our store at 11 E. 38th St., Indianapolis, Indiana.

Order processing
Except as otherwise stated on our website, orders are processed as soon as possible.

Shipping methods and delivery times
United States: UPS Ground.
Canada: USPS First-Class Package International, USPS Priority Mail International or USPS Priority Mail Express International.
Available methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather or other events outside our control.

Shipping costs
Shipping is calculated at checkout based on your destination, the weight of your order and the shipping method you choose. You will see the exact cost before you pay.

Order tracking
Once your order ships, we’ll email you a confirmation with a tracking number and link, where the shipping method supports it. Tracking information may take some time to update.

Canada: customs, taxes and fees
Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If they are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed packages
If your order is lost, damaged or delayed, contact us and we will help you work with the carrier. For items that arrive damaged or defective, see our Refund policy.

Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before your order ships, but once it is in transit we can’t modify it. Any refunds are handled according to our Refund policy.

Questions?
Email info@hangtimeindy.com or visit hangtimeindy.com/pages/contact-us.