Returns & Exchanges

All sales are final
Purchases from Hangtime Indy are final sale. Except as described below, we do not offer refunds, and we do not accept returns or exchanges for a change of mind, fit or style — including when the wrong size or color was chosen at checkout. Please check sizes and colors carefully before ordering.

Order mistakes, damaged or defective items
If we sent you a different item, size or color than the one on your order, or an item arrives damaged or has a manufacturing defect, please let us know and we will work with you to resolve it.

How we resolve it
Where possible, we will send you the correct item or a replacement. If it is no longer available, we may offer a suitable alternative or store credit. If neither is an appropriate resolution, we will consider a refund, and we will provide one where required by law.

How to contact us
Email info@hangtimeindy.com or use the form on this page and include:
• your order number
• a short explanation of the problem
• photos of the item, the problem, and the packing slip or shipping label
We will review your request and reply with the next steps, including whether the item needs to be sent back. Please wait for our reply before returning anything.

What isn't covered
Sizes or colors selected at checkout, and wear or damage that happens after delivery, are not considered order mistakes or defects.