Refund policy

All sales are final
Purchases from Hangtime Indy are final sale. Except as described below, we do not offer refunds, and we do not accept returns or exchanges for a change of mind, fit or style — including when the wrong size or color was selected at checkout.

Order mistakes, damaged or defective items
If we sent a different item, size or color than the one you ordered, or an item arrives damaged or has a manufacturing defect, contact us and we will work with you to resolve it.

How we resolve it
Where possible, we will send you the correct item or a replacement. If it is no longer available, we may offer a suitable alternative or store credit. If neither is an appropriate resolution, we will consider a refund, and we will provide one where required by law.

How to contact us
Email info@hangtimeindy.com with your order number, a short explanation of the problem, and photos of the item, the problem, and the packing slip or shipping label. We will review your request and reply with the next steps. Please wait for our reply before returning anything.

What isn’t covered
Sizes or colors selected at checkout, and wear or damage that happens after delivery, are not considered order mistakes or defects.

More details: hangtimeindy.com/pages/returns-exchanges